FAQs

FAQs – Ukiye Store 

1. What type of dresses do you sell?
We specialize exclusively in ladies' dresses, including casual, formal, party wear, ethnic, and seasonal collections. Each piece is curated for style, comfort, and elegance.

2. What sizes are available?
Our dresses typically come in sizes XS to XL. Specific size availability may vary by design. Please refer to our size chart on each product page for detailed measurements.

3. Do you offer custom tailoring or alterations?
At the moment, we do not offer custom tailoring. However, our sizing is designed to fit a wide range of body types. You can contact us for guidance on fit before purchasing.

4. How can I place an order?
Simply browse our website, select your preferred dress, choose the size and quantity, then proceed to checkout. Follow the prompts to enter your shipping and payment details.

5. How long does delivery take?
Standard delivery within India takes 3–7 business days, depending on your location. We also offer express shipping options at checkout.

6. Can I return or exchange a dress?
Yes, we accept returns and exchanges within 7 days of delivery, provided the item is unworn, unused, and has all original tags intact. Please refer to our Returns & Exchange Policy for details.

7. How do I care for my dress?
Each dress comes with care instructions on the label. We generally recommend gentle hand wash or dry cleaning to maintain fabric quality and color.

8. Do you restock sold-out items?
Popular designs may be restocked, but due to high demand and limited-edition collections, availability is not guaranteed. We suggest signing up for restock alerts on the product page.